Mission Neighborhood Centers

San Francisco, CA

It is an exciting time to join Mission Neighborhood Centers, Inc. (MNC)!

MNC is seeking a part-time Promotora, this is a unique position that will primarily be responsible for day-to-day activities of a comprehensive Family Resource Center (FRC) that connects families with support, resources and community.

Primary Functions

  • Supports a program environment that is learner centered, promotes a sense of physical and emotional safety.
  • Supports positive relationships between staff and program participants/families, and between participants/families and their peers.
  • Incorporates into program design the recognition and respect of cultural diversity, strengths, and individuality within and across all families, including ethnic, racial, spiritual, social, economic, educational, linguistic, gender, and geographical diversity.
  • Supports and participates in the planning of services in alignment with agency and funder standards (including but not limited to; MNC Youth and Family Principles and Practices, Standards of Quality for Family Strengthening & Support, Protective Factors Framework, Head Start/Early Head Start Performance Standards, including the Parent, Family and Community Engagement Framework).
  • Is familiar with legislation, funding parameters, and developments in the field that affect services to children with special needs.
  • Implements referral, intake, enrollment, and orientation process with families into FRC and family support services.
  • Provides child watch services on a daily and weekly basis for scheduled program activities as needed, while encouraging parents to supervise their own children when there is no scheduled child watch.
  • Enhances families’ capacity to support the growth and development of all family members – adults, youth, and children by providing flexible and accessible services and support systems to respond to existing and emerging diverse family-identified needs.
  • Plans and facilitates group services such as one time parent education workshops, parent leadership activities, parent/child interactive activities, etc. Some activities may require specific certification.
  • Will support FSS lead with parent volunteers and co-train them to help with outreach and programs.
  • Promotes family’s overall involvement and participation in program activities and fosters leadership opportunities for families within the program.
  • Encourages and offers family-to-family peer support and networking activities.
  • Collaborates in the planning and production of community and family events.
  • Assists center staff in maintaining parent areas organized and welcoming by updating parent information, and resources.
  • Provide office support, including phone coverage, front desk coverage, mail processing, inventory control, etc.
  • Must be available to participate in late afternoon, evening, and some weekend activities in accordance, to the number of hours agreed upon by the FSS Lead.

Family Support Integration Responsibilities

  • Works toward an agency-wide common vision and goals related to family support services which maximizes each partner’s strengths and minimizes the differences.
  • Shares ownership of integration efforts and has a long-term, mutual investment in its outcomes.
  • Participates in weekly family support planning and integration meetings as appropriate and approved by supervisor.
  • Works closely with agency staff to link families to services through integrated outreach, referral and intake. Actively participates in case consultation sessions with respective teams to coordinate care plans and service delivery.
  • Works cooperatively and effectively as a team member by communicating and contributing information on a continuous basis.

Reporting and Documentation

  • Completes accurate program and client data collection, data entry, and required programmatic reports on a timely and consistent basis.
  • Maintains confidentiality of all child and family records, organizes case file documentation both hard files and electronic CMS records.
  • Administers evaluation data collection and participates in program and agency performance management process.

Community Engagement

  • Actively conducts outreach activities and recruits’ families to ensure full targeted enrollment.
  • Participates in the design of outreach material for programs while outreaching to community members.
  • Foster’s community building with different community partners to ensure the center is cross and multicultural
  • Conducts widespread canvassing, mailings, presentations, tabling, and other outreach efforts in collaboration with other MNC programs.
  • Documents outreach and recruitment efforts and follow-up with interested families.
  • Develops partnerships, acts as a liaison, to establish communication and rapport between community and agency, to publicize supportive services available, recruit volunteers, leverage service delivery, and coordinate referrals.
  • Actively engages in the community served and contributes to the community-building process.
  • Advocates with families for services and systems that are fair, responsive, and accountable to the families served.


Education:  AS Degree with an emphasis in Social Work, Counseling, Psychology, Criminal Justice or related field; encouraged to be enrolled in college education working towards a BA degree in Social Work, Counseling, Psychology, Criminal Justice or related field; or 4 years of Direct Service Experience.

Experience:  Required 2+ years’ experience working in a community based setting with high risk families who have experienced poverty, crisis, trauma, and other adverse events.

Language(s):  English, Spanish (preferred)


  • Fingerprinting Clearance (DOJ)
  • Current Immunizations (TB, Influenza, MMR, Pertussis) (must be kept current at all times based on company policies)
  • Current Physical Health Screening (every 2 years thereafter)
  • Clearance Child Abuse Index
  • Current CPR & First Aid Certificate (every 2 years thereafter)

If you are seeking an organization that values, promotes and develops leadership by delivering culturally sensitive, multi-generational, community based services that empower families to build strong, healthy, and vibrant neighborhoods with the vision of a strong, healthier and more vibrant community that respects and celebrates its many rich, cultural traditions, please apply.

How to Apply

If you are qualified and interested in applying, please send your resume and cover letter with Promotora in the subject line to hr@mncsf.org.

Please do not contact us by phone.   Please visit our web site for additional information on our Company web-site at: www.mncsf.org

We are an equal opportunity employer and welcome diversity in the workplace.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.