It is an exciting time to join Mission Neighborhood Centers, Inc. (MNC)!

Under the supervision of the Senior Family Resource Center Manager, the Family Support Specialist will primarily be responsible for day-to-day activities of a comprehensive youth program using a Family Resource Center (FRC) model that connects families with support, resources and community.


Primary Functions

  • Supports a program environment that is trauma informed, promotes a sense of physical and emotional safety.
  • Supports positive relationships between staff and program participants/families, and between participants/families and their peers.
  • Incorporates into program design the recognition and respect of cultural diversity, strengths, and individuality within and across all families, including ethnic, racial, spiritual, social, economic, educational, linguistic, gender, and geographical diversity.
  • Designs, plans, and delivers services in alignment with agency and funder standards (including but not limited to; MNC Youth and Family Principles and Practices, Standards of Quality for Family Strengthening & Support, Protective Factors Framework, Head Start/Early Head Start Performance Standards, including the Parent, Family and Community Engagement Framework).
  • Implements referral, intake, enrollment, and orientation process with families into family support services.
  • Assists families in accessing community resources and networks of support, through various types of service connection such as basic/comprehensive information and referrals, family advocacy, and case management services.
  • Provides and documents short-term interventions by providing basic and comprehensive information, referrals, and resources to clients, with appropriate follow-up.
  • Uses family centered practices and works in partnership with each family to develop asset-based Family Assessments and Comprehensive Individualized Care Plans to address family strengths and goals, and provides regular follow-up and support to assist families in achieving those goals (must follow MNC case management policies and procedures).
  • Enhances families’ capacity to support the growth and development of all family members – adults, youth, and children by providing flexible and accessible services and support systems to respond to existing and emerging diverse family-identified needs.
  • Works in partnership with families, staff, and community partners to develop and coordinate menu of family support services that addresses the strengths and needs of the families and communities served; which included barrier removal, crisis intervention and goal setting.
  • Plans and facilitates group services such as, parent education curriculum, parent-peer support groups, parent leadership activities, parent/child interactive activities, etc. Some activities may require specific certification.
  • Promotes family’s overall involvement and participation in program activities and fosters leadership opportunities for families within the program.
  • Encourages and offers family-to-family peer support and networking activities.
  • Collaborates in the planning and production of community and family events.
  • Secures the procurement of materials and supplies for program activities and implements cost effective practices with agency resources.
  • Assists center staff in maintaining parent areas organized and welcoming by updating parent information, and resources.
  • Provide office support, including phone coverage, front desk coverage, mail processing, inventory control, etc.
  • Must be available to participate in late afternoon, evening, and some weekend activities as needed.

Family Support Integration Responsibilities

  • Works toward an agency-wide common vision and goals related to family support services, which maximizes each partner’s strengths and minimizes the differences.
  • Shares ownership of integration efforts and has a long-term, mutual investment in its outcomes.
  • Participates in weekly family support planning and integration meetings.
  • Works closely with agency staff to link families to services through integrated outreach, referral, intake, assessment, service planning and delivery.
  • Actively participates in case consultation sessions with respective teams to coordinate care plans and service delivery.
  • Works cooperatively and effectively as a team member by communicating and contributing information on a continuous basis.

Reporting and Documentation

  • Completes accurate program and client data collection, data entry, and required programmatic reports on a timely and consistent basis.
  • Maintains confidentiality of all child and family records, organizes case file documentation both hard files and electronic CMS records.
  • Administers evaluation data collection and participates in program and agency performance management process such as collecting data in alignment with RBA Standards, administrating funding sources satisfaction surveys, using CMS as a tracking and proof of documentation tool, etc.

Community Engagement

  • Actively conducts outreach activities and recruits’ families to ensure full-targeted enrollment.
  • Conducts widespread canvassing, mailings, presentations, tabling, and other outreach efforts in collaboration with other MNC programs.
  • Documents outreach and recruitment efforts and follow-up with interested families.
  • Actively engages in the community served and contributes to the community-building process.
  • Advocates with families for services and systems that are fair, responsive, and accountable to the families served.


Education:  AS Degree with an emphasis in Social Work, Counseling, Psychology, Criminal Justice or related field; must be enrolled in college education working towards an BA degree in Social Work, Counseling, Psychology, Criminal Justice or related field, with a current official transcript on file plus at least 2 years of experience; or AS in a related field with at least 3 years of experience; or equivalent years of Direct Service Experience.

Experience:  Required 2+ years’ experience working in a community based setting with high risk families who have experienced poverty, crisis, trauma, and other adverse events.

Language(s):  English, Spanish (preferred)


  • Fingerprinting Clearance (DOJ)
  • Current Immunizations (TB, Influenza, MMR, Pertussis) (must be kept current at all times based on company policies)
  • Current Physical Health Screening (every 2 years thereafter)
  • Clearance Child Abuse Index
  • Current CPR & First Aid Certificate (every 2 years thereafter)

How to Apply
If you are qualified and interested in applying, please send your resume and cover letter with Family Support Specialist in the subject line to

Please do not contact us by telephone. Please visit our web site for additional information on our Company web-site at:

We are an equal opportunity employer and welcome diversity in the workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.