Mission Neighborhood Centers
San Francisco, CA

It is an exciting time to join Mission Neighborhood Centers, Inc. (MNC)!

MNC is seeking a full-time Family Services Specialist, this is a unique position which provides professional expertise in parent, family and community engagement. Responsible for recruitment of children, verification of eligibility, parent orientation, referral of parents to community resources and local social services agencies. Maintains child/family files and reference records and supports families in the development of family goals and ongoing support in completing their goals. Works closely with Site Education Program Manager on deliverables of Family Support/Signature, and works collaboratively with Site Supervisor and family support team to implement strategies to reduce achievement gap.

Essential Functions and Responsibilities:

Community Engagement:
• Actively conducts outreach activities and recruits families to ensure full enrollment (100%) and a minimum of a 20% waiting list.
• Conducts widespread canvassing, mailings, presentations, interviews, and outreach in community and follows up with new inquiries.
• Develops partnerships, acts as a liaison, including sitting on committees, participates in agency-sponsored community resource fairs and other recruitment events, as requested by supervisor.
• Must actively participate in community groups to assist in resolving emerging community issues concerning housing, immigration, education, and violence prevention.
• Speaks before neighborhood groups to establish communication and rapport between persons in community and agency, to publicize supportive services available.
• Develops mutual recruitment strategies, under direction of supervisor.

Under supervision ensures and maintains compliance with Federal, State & City Regulations regarding eligibility for enrollment and attendance by:
• Conducts interviews with families to verify age, income and residence eligibility according to Head Start/Early Head Start Federal Guidelines, California Department of Education (CSPP and CCTR) and Preschool for All (PFA).
• Completes accurate documentation of required enrollment, eligibility and need status for infant, toddler and preschool, according to CDE Funding Terms and Conditions, and any other designated funded.
• Provides documentation and support to families in obtaining necessary verification of eligibility and need.
• Completes Developmental Assessment during enrollment of infant and toddlers.
• Completes all required reports for enrollment, and attendance, on a timely basis.
• Supports families in completion of paperwork and documentation requirements for Head Start/Early Head Start enrollment, CSPP and CCTR documentation (CD9600, CD9600A, CDE #1, and Notice of Action Form) and provides follow-up.
• Recertifies families for CDE program annually or as eligibility and need status change.
• Understands and implements policies and procedures contained in Funding Terms and Conditions for each CDE contract as it pertains to eligibility and need documentation.
• Assists in monitoring child attendance records, analyzes data collected, and follows up on irregular attendance.
• Works with center staff to ensure that attendance doesn’t fall below 89% attendance rate.
• Performs computer data entry, filing, note taking, and other administrative duties as needed.

Ensures and maintains compliance with Health, Mental Health and Disabilities Requirements:
• Provides health and nutrition education for children and parents, including subsequent follow-ups and referrals.
• Aids families with the completion of all medical/dental/nutrition forms. Including assisting families with referrals and follow-up in establishing a medical home/dentist.
• Consults with appropriate Health/Nutrition and Mental Health/Disabilities staff regarding related concerns; makes appropriate referral and follows-up.

Develops Family Engagement:
• Works collaboratively with family support staff to ensure out of school time continuity.
• Establishes trusting, supportive, and professional relationships with families.
• Assists in coordination and implementation of individual and group family orientations and open houses.
• Maintains confidentiality of all child and family records, organize case file documentation and completes daily family contact/comprehensive notes according to procedures.
• Works in partnership with each family, develops Family Assessments and Individualized Family Partnership Plans (IFPA) to address family strengths and goals, and provides regular follow-up and support to assist families in achieving those goals. Must complete all IFPA’s according to Family and Community Partnerships policies and procedures.
• Provides and documents short-term interventions by providing information, referrals, and resources to clients, with appropriate follow-up.
• Completes all requires reports, forms, and documentation for family and community partnerships on a timely and consistent basis.
• Works in partnership with parents, staff, and community representatives to coordinate family services and meet all Head Start/Early Head Start Performance Standards, including the Parent, Family and Community Engagement Framework (PFCE).
• Works in conjunction with the Community, Parent and Health Associate/Family Support staff to develop yearly parent training calendar that addresses the strengths and needs of the families and communities served.
• Facilitates Case Consultation meetings with respective center teams.
• Coordinates and facilitates trainings and/or support groups: such as: Abriendo Puertas. Some training may require specific certification.
• Provides administrative support to center staff, and assists as required for parent committees, trainings, and parent involvement activities, per policies and procedures.
• Assists center staff in maintaining parent areas organized and welcoming by updating parent information, and resources.

Family Support Integration Responsibilities:
• Participates in bi-monthly planning meetings, and as needed.
• Coordinates out of school time activities.
• Works closely with family support staff to link families to services.
• Provides/coordinates trainings as required.
• At a minimum of once a month participates family support activities: support groups, parent workshops, parent cafes and etc.


Education: Require a Bachelor’s degree in Human Services, or equivalent experience.

Experience: Required 3+ years’ experience or equivalent combination of education and experience.

• Current Physical Health Screening (every 2 years thereafter)
• Fingerprinting Clearance (DOJ)
• Current Immunizations (TB, Influenza, MMR, Pertussis) (every 2 years thereafter)
• Clearance Child Abuse Index
• Current CPR & First Aid Certificate (every 2 years thereafter)
• Kids and Smoke Don’t Mix Training Certification
• Valid State of California Driver’s License (current auto insurance and a clean driving record.)
• Must attend trainings that are required by funders (might be an evening or weekends)

Language(s): Fluent, English/Spanish

If you are seeking an organization that values, promotes and develops leadership by delivering culturally sensitive, multi-generational, community based services that empower families to build strong, healthy, and vibrant neighborhoods with the vision of a strong, healthier and more vibrant community that respects and celebrates its many rich, cultural traditions, please apply.

How to Apply:
If you are qualified and interested in applying, please send your resume and cover letter with Family Services Specialist in the subject line to hr@mncsf.org

Please do not contact us by phone.

We are an equal opportunity employer and welcome diversity in the workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.